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Leveraging AI to Transform Materials & Supply Chain Management
February 28, 2024 | 12:00 PM EST to 1:00 PM EST
Virtual Event
“Your most unhappy customers are your greatest source of learning.” – Bill Gates
When was the last time you were happy specifically because something went wrong with your business?
For example…when you lost a client because they weren’t satisfied with their experience?
(Doesn’t sound familiar?)
For most of us, a setback doesn’t exactly make our day.
It’s easy to be happy when things are going well; for example, when your customers are happy. When customers are excited about their purchases, when they leave rave reviews, that gives us a thrill. A little serotonin. A (likely, much-needed) boost.
Those moments feel like miniature gifts amidst the hard work of building your business.
However, happy customers might not teach you anything. When you’re starting a new business or growing one, you need to be learning. Every second of every day.
If you look at it that way, an unhappy customer represents an opportunity in a way that a happy one just doesn’t.
It’s time to reframe setbacks. When something happens in your business that isn’t precisely what you’d hoped or plan, it’s time to take a beat.
As it turns out, there are a lot of things you can learn from a painful setback.
The next time you experience a setback in your business, don’t get frustrated. Instead, leverage that setback by taking the following steps:
Remember: What doesn’t kill you makes you stronger. (It’s not just a Kelly Clarkson song. It’s true – and, if you really believe it, it can be life-changing.)
Here’s a visual: An arrow needs to be drawn back before launching. For a time, that poor arrow is going backwards – with a lot of resistance, no less.
It’s difficult. It feels wrong.
But then – often, with no warning at all – that arrow is sprung forward. It soars. It flies. And – guess what? Its trajectory is often determined by how far backwards it went to begin with.
If you’re going through a setback, just think of that arrow.
What you learn from this tough time could be just the magic ticket to accelerate you to a beautiful future.
Sharon Muniz established her software development consulting firm in Reston, VA after 15 years of working in the software industry. NCN Technology helps clients implement best practices and software to drive their business to success. Ms. Muniz is skilled at strategic planning, business process management, technology evaluation, project and agile software development methodologies.
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